Return policy

Return & Refund Policy

At Sohoohair, we prioritize hygiene and product quality. Since our hair styling tools are personal care products, we have strict return guidelines to ensure the safety of all our customers. Please read our policy carefully.

RETURNS

1.RETURN CRITERIA:

  • For hygiene reasons, we do not accept returns of opened or used hair styling tools once the seal has been broken.
  • Returns are only accepted for unopened and unused products in their original packaging within 14 days of delivery.
  • The right of withdrawal does not apply to products that include hairbrushes or other intimate components (see exceptions in consumer protection laws).
  • If the product is damaged or defective upon delivery, you must contact us within 48 hours with pictures and/or video as proof.

2.HOW TO RETURN A PRODUCT:

  • Contact our customer service at contact@sohoohair.com to request a return.
  • Provide your order number, the reason for the return, and attach pictures if the product is defective or damaged.
  • Once the return is approved, you will receive instructions on how to return the item.

3.RETURN SHIPPING & PROCESSING FEE:

  • A processing fee of $24.90 will be applied to cover inspection, return shipping, and handling costs.

4.INCORRECT ADDRESS POLICY:

  • Customers are responsible for providing accurate and complete shipping addresses at the time of purchase.
  • We are not responsible for orders that are lost, misplaced, or returned due to an incorrect or incomplete address provided by the customer.

REFUNDS

1.REFUND PROCESSING:

  • Once we receive and inspect your return, we will send you an email confirming whether your refund has been approved or denied.
  • If approved, the refund will be processed and credited back to your original payment method within a few days.

2.DELAYED OR MISSING REFUNDS:

  • If you have not received your refund, please check with your bank or card issuer, as processing times may vary.
  • If the issue persists, contact us at contact@sohoohair.com.

By placing an order, you agree to this policy.